Course Details


Level 5 Diploma

ECTS Credits

37 UK Credits (equivalent to 19 ECTS)

Duration of Study Programme

6 months – Part-Time, 3-hours, Once a Week

Awarding Body

Pearson (UK) – QN 601/3500/1

Next Intake

February 2024

Malta/EU Price


Operational End Date

31st December 2024

Mode of Delivery

Traditional/Face-to-Face Learning

Pass Rate


Course description


This qualification has been designed to let you develop the managerial and technical knowledge required to effectively manage people, processes and performance within an operational area of responsibility. The qualification is suitable for you if you work in, or want to work in management and leadership roles such as Manager, Area Manager, Business Manager, Quality Manager and Business Improvement Manager.

Upon successful completion of this Diploma, students would be given a number of exemptions should they decide to further their studies with us towards an HND (Higher National Diploma) qualification or BSc (Hons) degree in Business & Management.

Target Group:

Learners do not need any prior qualifications, knowledge or experience before starting the qualification. However, they are likely to have been recently appointed to or are seeking progression to a leadership/managerial role (from any sector or industry, for example healthcare, construction) and wish to develop their knowledge and application of management and leadership principles and practices.

Target Audience:

  • 18+

What you will study

You will study modules such as:

In this unit you will learn about management and leadership in organisations and how to interpret and use the key terms such as levels, leadership, management, responsibility and accountability, vision and values. You will also gain an understanding of how organisations develop managerial effectiveness through delegation and various methods of leadership development. You will go on to find out how workplace performance is managed through formal performance management schemes and also through coaching and mentoring and the use of effective communication.

Effective management and leadership ensures that all employees’ efforts are working together and contributing to future success of the organisation.

In this unit you will learn why and how business performance is measured. You will explore a range of both financial and non-financial performance measures and find out what they mean and why an organisation might choose those measures. You will consider different frameworks used in performance measurement such as including the Balanced Scorecard and Total Quality Management.

Underpinning all business performance systems are management information systems and you will learn the key role they play in enabling business performance measurement to take place.

In this unit you will learn about the need for innovation and change in businesses. Many, such as aerospace and pharmaceutical firms actively seek to innovate by investing in research and development activity. Businesses want to offer more profitable products and services, customers want cheaper and better products and services and regulators impose legal requirements on markets. So, for example, aircraft are made from lighter materials, use fuel efficient engines so that they can carry more passengers further while at the same time complying with environmental protection requirements. Businesses need to develop a culture that supports and promotes innovation and the consequential changes that are required.

You will learn how employees can be encouraged and supported to innovate and change by seeing such developments as opportunities rather than as threats. Consideration will be given to how change may have some negative impact but that the aim is to ensure that this is outweighed by the beneficial impact. Discount retailers take trade away from established retailers who may have to close branches but an established retailer may then move into multichannel retailing with an online store and develop convenience stores and station outlets. Change requires all stakeholders to be kept informed and engaged but it underpins businesses’ drive to maintain their competitive advantage and to achieve their goals.

Success as a manager requires both the development of professional and personal skills that support working effectively in the interests of the business. If you continuously develop your skills and knowledge then this will help you to be fully prepared to achieve goals or to approach changes in the workplace.

In this unit you will learn about the trends and developments that are currently influencing the need for the development of personal and professional skills. This unit will provide the opportunity for you to explore the importance of ensuring that your personal professional development plan reflects your personal values and goals as well as those of your employer. You will also consider how to use professional networks and professional bodies to assist your development as well as how to set development objectives and devise a plan to achieve the targets you have set yourself. You will go on to explore the value of constructive feedback, and how to review and monitor your progress as you implement your personal professional development plan.

In this unit you will learn the principles of operational planning and how to use some of the common tools and techniques. You will consider ways of managing physical resources and how to undertake workforce planning and talent management.

Health and safety is crucially important when planning operations and in this unit you will learn about the legal principles and how these are applied within an organisation through the use of health and safety policies and procedures and risk assessments.

In this unit you will learn the principles of communicating effectively in the workplace and how giving and receiving feedback helps to improve performance and increase the speed of learning as well as support the development of a positive open culture. You will explore the sources of conflict in the workplace and the strategies that can be used to resolve and manage conflict so that it is constructive rather than disruptive.

You will consider the importance of creating a fair and supportive working environment and how to do this while recognising the achievements of your colleagues or staff.

Staff wellbeing makes for a productive and happy workforce and you will explore what can be done to promote this and how the effectiveness of well-being initiatives such as healthcare, childcare, health education and caring for the work-life balance can be evaluated.

Finally, you will consider how organisations can create a learning and innovation culture through measures such as enhancing learning opportunities and reducing the blame culture, and why this is important for the future success of any organisation and its staff.

How you will learn

This diploma is delivered with a flexible classroom-based method, through a variety of course materials, case studies, discussions, presentations, enquiry-based learning and problem-solving activities. We provide you with key reading and research activities, and you will make the most of our own teaching portal.

Where you will learn:

Lessons will be held in class in our premises at Domain Building, 102/104, Constitution Street, Mosta.


Method of Assessment:

The purpose of assessment is to ensure that effective learning has taken place of the content of each unit. Evidence of this learning, or the application of the learning, is required for each unit. The assessment of the evidence relates directly to the assessment criteria for each unit. The grading of this qualification is at the unit and the qualification level.

Assessment is carried out through home-based assignments, which means you will have plenty of time to dedicate to each criteria. By having small groups, you will have more time for discussions where you can share your experiences at your place of work.

Each successfully completed unit will be graded as a pass.

Course Language:


Structure of Programme:

Teaching, Learning and Assessment Procedures:

This course offers both variety and flexibility, ensuring that the learning and assessment activities are relevant and of value for future progression. Learners are continuously and actively involved in all sessions. The sessions are delivered interactively, with discussion sessions and tutorials in the form of hands-on and problem-solving activities building on the relevant academic study skills including ICT concepts and practices.

Sessions help learners to use different software applications and online tools. Learners are asked to reflect on the tools and activities, inviting discussions with regards to their own knowledge and skill and adapt these tools to their current situations and contexts. Feedback is given where appropriate throughout the course.

Learners are also introduced to appropriate websites and other related material for further development of their knowledge and skills.

Assessments will be designed according to the guidelines of each module specification. In general, the assessments will enable learners to demonstrate achievement of learning outcomes across the individual elements of the programme. The range of assessments utilised will normally include: essays, reports, presentations and other structured assignments and examinations.

Assessments are drafted in conjunction with the curriculum development department and tutor concerned. Final version is confirmed by the curriculum development department.

Assessments are moderated by tutor concerned, then also verified by the Internal Verifier.

Grading System:

Learners who achieve the minimum eligible credit value specified by the rule of combination will achieve the qualification at pass grade.
In BTEC Level 4 Professional qualifications, each unit has a credit value that specifies the number of credits that will be awarded to a learner who has achieved the learning outcomes of the unit. This has been based on:

  • one credit for those learning outcomes achievable in 10 hours of learning time
  • learning time being defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria
  • the credit value of the unit remaining constant regardless of the method of assessment used or the qualification to which it contributes.

Entry requirements

  • Relevant qualification at MQF/EQF Level 4; OR
  • A relevant industry certification; OR
  • Relevant experience
  • If English is not your first language, you will need IELTS 5.5 or equivalent

Exemptions from providing evidence of English language proficiency may arise if you have studied your previous qualification in English.

Students should produce copies of certificates, full CV preferably in EuroFormat and passport-size photo.

Fees & funding

Get 70% back on the full course fee upon successful completion.

Current Fees

Full-time Part-time
Malta/EU €2,100 €2,100

MFHEA Licence Nº: 2011 – TC – 01

Further and Higher Education Institution

Last Updated: 18th November 2021

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