Undergraduate Diploma in Hospitality Management

This unit provides the Learner with background knowledge and understanding of hospitality business. It also provides the learner effective customer experience management within the service sector business to maximise customer satisfaction

This unit is designed to provide learners with key skills for becoming competent managers in a hospitality environment. This allows the learners to understand key principles with regard to key performance indicators both financial and non-financial.

This unit enables learners to gain understanding of leadership and management principles. This enables them to review their potential for a career in management in the service sector. The learners will be given the opportunity to explore the structures and cultures of organisations and learn classical management theories and leadership styles. Learners will explore how these theories and styles are applied to manage commercial organisations.

The aim of this unit is to enable learners to understand and apply principles of effective Human Resource Management (HRM). Being able to attract, recruit and retain talented staff is at the core of all HRM activity. This unit will explore the tools and techniques used in HRM to maximise the employee contribution and how to use HR methods to gain competitive advantage.

This unit provides the learner with an understanding and an explanation and purpose of an entrepreneur venture. It provides also what may be the enablers and obstructions to a small business setup.

The aim of the unit is to provide learners with an understanding of how the Hotel Front Office is managed and its importance within the accommodation services.

This unit will explore the Front Office and learners will learn about day-to-day management of the Front Office. Learners will gain an understanding of what is involved in each phase of the guest experience as well as an understanding of room sales revenue and the importance of yield management in maximising revenue.

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The aim of this unit is to provide learners with the background knowledge and understanding of event planning and management, from agreeing the cope and concept of the event through to managing, monitoring and evaluating the success of the event.

Learners will gain an understanding of the process and procedures used to manage events which meet customer and business requirements and the skills needed to oversee a successful e vent including planning, time management, communication, evaluating outcomes, contingency planning, selling ideas through proposals and managing a team.

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This unit will be assessed by the Domain Academy examination board set assignment. The theme will be provided by the DA board and the learners will choose their own project based on this theme. This theme will be valid for a year which will then be revised and changed by the DA board.

Learners will have the opportunity to explore and examine a current topic in the context of the hospitality environment preferably in Malta or their country of origin. The unit offers the opportunity to the learners to engage in research in a specific field of study related to the theme provided.

On successful completion of this unit learners will have more confidence to engage in decision-making, problem-solving and research activities using project management skills.

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